Senior Associate - Product Specialist (Post Sales)

职称: Senior Associate - Product Specialist (Post Sales)
合同类型: 全职
位置: Shanghai Shi
参考: JAC—Danny024
联系人姓名: Danny
招聘发布: March 23, 2021 14:55


IFS - Information Technology (IT)
Management Level
Senior Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within , developing and enhancing both client and internal facing applications within , and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You’ll help our team develop programmes and applications that cater to  strategic technology needs using your knowledge of technical domains of application.

Job Description
·         Serve as front line contact for our clients by resolving their technical issues of our products
·         Provide customer service and follow up the clients inquires by phone calls, emails and live chat in a professional manner
·         Answer technical issues related to our product and infrastructure in a non-office hour on need environment
·         Fully understand and follow SOP in both daily communication and system operation to ensure delivered service/info in line with team's requirements
·         Documents and logs all contacts and actions into system as specified in guidelines 
·         Report/feedback works results/ process to line manager as per specific request to ensure the assigned jobs been finalized qualified and efficiency
·         Bachelor’s degree holder
·         At least 1 years of relevant experience
·         Experience in software services industry is an advantage
·         Strong communication skills
·         Self-motivated person with good analytical and problem-solving skills, and able to work independently
·         Good command of both written and spoken English & Mandarin


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