Manager-IT Concepts&Solutions

Personal Attributes:
• Honest, personable, positive, outgoing, straightforward
• Result and solution-oriented, team player, pro-active to fulfill responsibilities
• detail-oriented with a focus on high quality work
• Interested in learning and working on a variety of tasks
• Analytical, structure and logical thinking

Responsibilities:
• Understand clients’ IT needs and objectives, propose proper concepts and solutions in order to achieve clients’objectives, make proposals and sell to clients
• Develop new IT products, offer more services
• Organize and manage IT projects (software development, network/hardware set up, ERP implementation, domain) to ensure quality and delivery, and according to concept
• Manage customer relations and act as key account manager for IT customers, write proposals for IT projects
• Identify potential clients through own personal contacts, channels as well as jointly efforts with PR & Marketing department, actively promote and sell IT as well as other services, be able to conclude contract, contribute to overall company sales performance
• Be responsible to control hardware and software vendor search, quotation and purchasing handling, in order to achieve best price, quality and performance, for internal clients and external customers
• Be responsible for the quality of installation, upgrade, maintenance and provide troubleshooting of storage servers, backup processes, workstations, laptops, mobile devices and printers in a Windows-based environment, to ensure a smooth and efficient office daily operation
• Strictly and systematically follow company internal IT process, instruction, continue improve IT process, update IT documents, in order to deliver professional services to internal and external customers
• Keep good relationship with various IT vendors, identify new IT vendors constantly for better price or services;
• Contribute to the research in term of new technologies and solutions to management when requested
• Be responsible of managing implementation of IT concept for internal IT projects
• Ensure effective IT system operation
• Provide first line help desk function to trouble shoot the problem that colleagues encountered in case needed
• Manage IT resources to optimize the profitability of IT projects
• Support management for other IT matters

Requirements:
• Business and management
o Good inter-personal and communication skills
o Good organization and team organization capabilities
o Strong project management and customer relations management abilities
o Good leadership and coaching skills
o Experience working with international clients o Good oral and written English
o For non native Chinese speaker, HSK 4 or above proficiency is required, with the ability to deal with Chinese vendors and review or modify contract in Chinese

• Technical
o Strong system analysis, specification and documentation skills based on UML terminology
o Up to date knowledge about IT solutions, both on infrastructure and information systems (hardware and software)
o Good understanding of advantage and disadvantages of mainstream technologies and of MS Office, SharePoint Server and MS Project products.
o Track recorded full life cycle IT project management (from business requirements analysis to technical specification, development, testing, deployment and maintenance)
o Good understanding of network systems set-up, protection and maintenance o ERP understanding and experience is a plus