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Customer Service (Mandarin) 客户服务

职称: Customer Service (Mandarin) 客户服务
合同类型: Permanent
位置: Malaysia
职位分类:
Salary: RMB5,500 – 6,200 (monthly)
Start date: ASAP
Duration: 正社員
参考: JAC - KA7
详细联系方式: Kengo Atsumi
联系电子邮件: kengo.atsumi@jac-recruitment.com
工作发表: 2021年10月04日 10:23

Native level of Mandarin & Business level of English speaking customer service role in Malaysia

Candidate may be started in China first while waiting for their work VISA approval and eventually the candidate will be relocated to Malaysia.

JOB RESPONSIBILITIES

  • To ensure operating systems are functioning properly and report to Shift Leader if it fails

  • To process client's request via live chat, email, and phone call

  • To escalate issue to appropriate specialist when needed via SalesForce or Jira

  • To update clients on their request status accordingly

  • To constantly verify documents submitted by clients within specific regions on hourly basis

  • To attend all seminars scheduled by the company for the employee

  • To achieve quarterly KPI targets set by CS Manager

  • To perform other ad hoc tasks assigned by manager

JOB REQUIREMENTS 

  • Minimum Diploma or equivalent

  • Understand Company product, Company legal documents in details (Client Agreement, etc.), Company internal regulations and procedures and Company PR policy

  • Excellent command of the Mandarin language, with advanced reading and writing proficiency

  • Excellent and native communication soft skills in Mandarin & fluent communication skills in English

  • Preferably with 1 year experience in a customer service environment

  • Fresh graduates are welcome to apply

  • Must be willing to relocate to Malaysia

Pls notice below before you apply.

Personal data collected will be used for employment-related purpose only. If necessary, JAC Shanghai may share your CV with JAC Malaysia team. We regret to inform that only shortlisted candidates will be notified, thank you.